Privacy Policy

Section 1

Information We Collect

vk85 collects personal information only where it is necessary for the purposes described in this Policy. The categories of information we collect, and the context in which we collect them, are set out in the table below:

vk85 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes, health data, or data concerning a person's sex life or sexual orientation. If you believe vk85 has inadvertently collected any such data, please contact [email protected] immediately so we can take corrective action.

Section 2

How We Use Your Information

vk85 uses the personal information we collect only for the purposes described below. We do not use your data for any purpose that is incompatible with the original purpose for which it was collected without first obtaining your explicit consent:

• Account management: to create, maintain, and administer your player account, including verifying your identity, processing deposits and withdrawals, and managing your gaming balance.
• KYC and regulatory compliance: to verify your age, identity, and address in accordance with our responsible gaming obligations and to comply with applicable anti-money laundering and counter-terrorism financing requirements.
• Fraud prevention and security: to monitor platform activity, detect and prevent fraudulent transactions, identify prohibited conduct, and maintain the integrity and security of the platform for all players.
• Customer support: to respond to your enquiries, complaints, and support requests through email and other communication channels, and to maintain records of support interactions for quality assurance purposes.
• Personalisation: to customise your platform experience based on your gaming preferences, location, language settings, and account history, and to present you with promotions and game recommendations that are relevant to your interests.
• Platform improvement: to analyse aggregate, anonymised usage data to identify performance issues, improve platform features, optimise game offerings, and enhance the overall player experience.

Where vk85 wishes to use your personal data for a new purpose not covered by this Policy, we will update this Policy and notify active players before commencing such use. You will always have the opportunity to withdraw consent or object to processing where the legal basis for processing is consent or legitimate interest respectively.

Section 3

Legal Basis for Processing

vk85 processes your personal data on one or more of the following legal bases depending on the specific purpose of processing:

• Contractual necessity: processing required to fulfil our obligations under the Terms and Conditions, including account administration, payment processing, and game delivery.
• Legal obligation: processing required to comply with applicable laws and regulations, including KYC identity verification, anti-money laundering checks, responsible gaming age verification, and record-keeping obligations.
• Legitimate interest: processing carried out for purposes that are in vk85's legitimate business interests and do not override your privacy rights, including fraud detection, platform security, IT system administration, and business analytics.
• Consent: where we have obtained your explicit consent prior to processing, such as for the sending of optional marketing communications. You may withdraw consent at any time by contacting [email protected] without this affecting the lawfulness of any processing carried out prior to your withdrawal.

Section 4

Sharing of Your Information

vk85 does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and always subject to appropriate data protection safeguards:

• Payment service providers: we share financial data (such as your bKash, Nagad, or Rocket account identifier and transaction amounts) with the relevant payment processor solely for the purpose of executing your deposit or withdrawal request.
• Identity verification providers: we share identity data with third-party KYC and age-verification service providers for the sole purpose of verifying your identity and age in compliance with our responsible gaming and legal obligations.
• Game providers: game session data (including bet amounts and outcomes) is shared with the relevant third-party game studios (such as Pragmatic Play or Evolution Gaming) as a technical necessity to deliver the game. These providers process this data under their own privacy policies and are contractually bound to maintain data security.
• Regulatory and law enforcement authorities: we may be required to disclose personal data to regulatory bodies, law enforcement agencies, tax authorities, or other government bodies where required by applicable law, court order, or regulation.

Section 5

Cookies and Tracking Technologies

vk85 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and analyse platform usage. The types of cookies we use are:

• Essential cookies: strictly necessary for the platform to function. These include session authentication cookies, security tokens, and language preference cookies. These cookies cannot be disabled without breaking core platform functionality.
• Analytical cookies: used to collect anonymised, aggregate data about how players use the platform — such as pages visited, session duration, and features used — to help us improve the platform experience.
• Functional cookies: used to remember your personalisation preferences such as language selection, display settings, and recently played games, so you do not have to reconfigure these settings on each visit.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies will impair your ability to log in to the platform and use core features. Disabling analytical or functional cookies will not prevent you from using the platform but may reduce the quality of your experience. For detailed information about the specific cookies vk85 uses and their retention periods, contact [email protected].

Section 6

Data Retention

vk85 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply as a general guide, though specific retention periods may vary depending on legal requirements and the nature of the data:

Account data and KYC documentation are retained for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements. Transaction records are retained for a minimum of 5 years. Gameplay logs are retained for 2 years following the last recorded session. Support interaction records are retained for 3 years. Marketing consent records (where applicable) are retained for the duration of the consent plus 1 year. Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised.

Section 7

Data Security

vk85 implements and maintains appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to: 256-bit SSL/TLS encryption for all data in transit; encrypted storage of sensitive data at rest; strict role-based access controls limiting employee access to personal data on a need-to-know basis; regular security audits and penetration testing; multi-factor authentication requirements for administrative access to platform systems; and real-time intrusion detection monitoring.

While vk85 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, vk85 will notify affected players without undue delay and will take all necessary remedial action. If you believe your account or personal data has been compromised, contact [email protected] immediately.

Section 8

Your Privacy Rights

As a player on the vk85 platform, you have the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected]. vk85 will respond to all rights requests within 30 calendar days of receipt, free of charge for the first request in any 12-month period:

• Right of access: you may request a copy of all personal data vk85 holds about you, together with information about how and why it is being processed.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data vk85 holds about you.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the basis for processing), or where you object to processing and there is no overriding legitimate interest.
• Right to restriction: you may request that vk85 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction to erasure.
• Right to data portability: where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that vk85 provides your personal data to you in a structured, commonly used, machine-readable format.
• Right to object: you may object to processing of your personal data where the legal basis for processing is legitimate interest, including profiling. vk85 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Please note that certain rights are subject to limitations. For example, the right to erasure does not apply where vk85 is required to retain data to comply with a legal obligation (such as anti-money laundering record-keeping requirements). Where a right cannot be fulfilled in full, vk85 will explain the reason and advise on any partial remedy available.

Section 9

Third-Party Links and Services

The vk85 platform may contain references to or integrations with third-party services, including payment providers (bKash, Nagad, Rocket), game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), and analytics tools. These third parties operate under their own privacy policies, which are independent of this Policy. vk85 is not responsible for the privacy practices or the content of any third-party service. We encourage you to review the privacy policy of any third-party service you interact with through or alongside the vk85 platform.

Section 10

Children's Privacy

The vk85 platform is strictly for adults aged 21 and above. vk85 does not knowingly collect, process, or store personal data from any individual under the age of 21. Age verification is a mandatory component of the registration and KYC process. If vk85 discovers that personal data has been collected from a person under 21, we will immediately delete that data and suspend the associated account. If you are a parent or guardian and believe your child has registered on vk85, please contact [email protected] immediately.

Section 11

Changes to This Privacy Policy

vk85 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the structure of the vk85 platform. Where changes are material — meaning they affect how we use your data in a way that could impact your rights — we will notify active players by email or via an in-platform notification prior to the changes taking effect.

The effective date at the top of this Policy indicates when it was last updated. Your continued use of the vk85 platform following the publication of a revised Policy constitutes your acceptance of the revised terms. The current version of this Policy is always available at vk85.app/privacy-policy.

Section 12

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a complaint about how vk85 has handled your personal data, please contact our privacy team. We are committed to resolving all privacy enquiries fairly and promptly, and will respond within 30 calendar days of receiving your request.

Email our privacy team at: [email protected]